Warranty

The following guarantees and warranties are provided by Tech Genius.

i) Repair Services Guarantees

What is Covered

Unless otherwise stated, repair services provided by Tech Genius, for repairs not covered by an OEM warranty or under an extended warranty program, have a limited lifetime guarantee in accordance with these Service Terms.

Repairs made with OEM parts will be guaranteed for a period of sixty (60) days from the date of repair.

Replacement batteries are guaranteed for sixty (60) days from the date of installation.

What is Not Covered

Repairs made under an OEM warranty program or through an extended warranty program are not covered by this guarantee.

If the Device develops an additional fault unrelated to the original repair, or is damaged after the repair services, this guarantee is null and void. This guarantee does not cover screen replacements that are required due to damage caused by liquid, and/or physical damage to the surface of a Device, including but not limited to cracks or scratches on the LCD screen or camera lens.

Claims Procedure

If your Device fails during the guarantee period, you may take your Device to Tech Genius location for diagnostics. If the reason for your Device failure falls within the scope of this guarantee, Tech Genius will repair your Device at no additional cost. If your Device was initially repaired through our mail-in repair service, you may opt to mail-in your Device for diagnostics under the terms of this guarantee. Tech Genius will cover the shipping fees for mail-in diagnostics if your repair was initially completed through our mail-in service.

Limitation

This guarantee will not apply if any of the following conditions occur:

The Device serial number, accessory date code, IMEI number, water indicator or warranty seal has been removed, erased, defaced, altered or is illegible;
The defect was cause by the deterioration of the Device due to excessive wear and tear;
The defect was caused by rough handling, exposure to moisture, dampness or extreme thermal or environmental conditions or a rapid change in such conditions, corrosion, oxidation, unauthorized modifications or connections, unauthorized opening or repair, repair by use of unauthorized spare parts, accidents, forces of nature, or other actions beyond the reasonable control of Tech Genius (including but not limited to deficiencies in consumable parts such as buttons) unless the defect was caused directly by defects in materials or workmanship;
The defect was caused by the fact that the battery has been short circuited or by the fact that the seals of the battery enclosure or the cells are broken or show evidence of tampering or by the fact that the battery has been used in equipment other than those for which it has been specified;
The defect was caused by a defective function of the cellular network or other system;
The Device software needs to be upgraded due to changes in cellular network parameters; or
The defect was caused by the fact that the Device was used with or connected to a faulty accessory not approved or provided by Tech Genius or used in other than its intended use and where it can be shown by Tech Genius that such defect is not the fault of the Device itself.

Transferability

This guarantee is included in the price paid as a benefit to you, and therefore is non-transferable.

ii) Device Warranties

What is Covered

For Certified Pre-Owned Devices (“CPO Devices”) Tech Genius offers a 12-month limited warranty that the Device shall be free of defects in materials and workmanship, subject to the conditions below.

What is Not Covered

This warranty applies only to the hardware components of CPO Devices, and does not apply to any software or any accessories or peripheral equipment.

This warranty does not cover damage caused by liquid, and/or physical damage to the surface of a CPO Device, including but not limited to cracks or scratches on the LCD screen or camera lens.

Claims Procedure

If your Device fails during the warranty period, you may take your Device and original purchase receipt to Tech Genius location for diagnostics. If you purchased your Device via techgenius.ca and are not close to a Tech Genius location, you may opt to have your Device repaired via our mail-in repair service under the terms of this warranty. If the reason for your Device failure falls within the scope of this warranty, Tech Genius will repair your Device at no additional cost. If Tech Genius is unable to repair your Device, Tech Genius will replace your Device with another functional equivalent Device.

Limitation

This warranty will not apply if any of the following conditions occur:

The Device serial number, accessory date code, IMEI number, water indicator or warranty seal has been removed, erased, defaced, altered or is illegible;
The defect was cause by the deterioration of the Device due to excessive wear and tear;
The defect was caused by rough handling, exposure to moisture, dampness or extreme thermal or environmental conditions or a rapid change in such conditions, corrosion, oxidation, unauthorized modifications or connections, unauthorized opening or repair, repair by use of unauthorized spare parts, accidents, forces of nature, or other actions beyond the reasonable control of Tech Genius (including but not limited to deficiencies in consumable parts such as buttons) unless the defect was caused directly by defects in materials or workmanship;
The defect was caused by the fact that the battery has been short circuited or by the fact that the seals of the battery enclosure or the cells are broken or show evidence of tampering or by the fact that the battery has been used in equipment other than those for which it has been specified;
The defect was caused by a defective function of the cellular network or other system;
The Device software needs to be upgraded due to changes in cellular network parameters; or
The defect was caused by the fact that the Device was used with or connected to a faulty accessory not approved or provided by Tech Genius or used in other than its intended use and where it can be shown by Tech Genius that such defect is not the fault of the Device itself.

Transferability

This warranty is given only to the original purchaser of the CPO Device, and is non-transferable.

iii) General Terms

The Products and Services are provided on an “as is” and “as available” basis. Your use of any of the Products and Services is at your sole risk. To the fullest extent permitted by applicable law, unless otherwise specified in these Service Terms, Tech Genius disclaims all warranties, representations, guarantees and conditions (express, implied or statutory) relating to the Products and Services, including any warranty of fitness for any particular use or purpose you intend for the Products and Services, even if you have communicated such intention to Tech Genius.

TO THE EXTENT PERMITTED BY LAW, THE EXPRESS WARRANTIES, GUARANTEES, CONDITIONS AND REMEDIES SET OUT IN THIS AGREEMENT ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, GUARANTEES, CONDITIONS, TERMS, UNDERTAKINGS, OBLIGATIONS AND REPRESENTATIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS, OR IMPLIED. TO THE EXTENT PERMITTED BY LAW, TECH GENIUS SPECIFICALLY DISCLAIMS AND EXCLUDES ANY AND ALL STATUTORY AND IMPLIED WARRANTIES, GUARANTEES, CONDITIONS, TERMS, UNDERTAKINGS, OBLIGATIONS AND REPRESENTATIONS RELATED TO OR ARISING IN ANY WAY OUT OF THIS AGREEMENT, INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, CARE, SKILL, OR FITNESS FOR A PARTICULAR PURPOSE.