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Return Policy
Tech Genius Burlington Inc. provides a 60-day money back guarantee if a customer is not satisfied or has
any issues with their purchase(s). In such a case, the customer is entitled to an exchange or a full refund.
Customer must also return all accessories or extras included with the item in the original sale. As a one-
time courtesy for every customer, we will not charge a restocking fee. Any returns thereafter will be
subject to a 10% restocking charge.
Products purchased through our website may be returned through our website or at our store. Give us a
call or send an email and one of our associates can help you out.
We’ll ask that you remove your Apple ID or Google and Samsung accounts from the phone. Once that’s
done, we’ll pass along a prepaid return label that you can use to send your device back for free within
Canada.
Once we receive your phone, we’ll process your return and issue your refund or send your replacement
as soon as possible. We typically process returns within 2-3 business days.
All products must be returned in the same condition as received. Our 60-day warranty does not cover
accidental, physical, or liquid damage to a device. We cannot accept returns for devices that have been
damaged in any way. If you’d like us to assist with an out of warranty repair, we can provide you with a
repair quote or local repair recommendations.
any issues with their purchase(s). In such a case, the customer is entitled to an exchange or a full refund.
Customer must also return all accessories or extras included with the item in the original sale. As a one-
time courtesy for every customer, we will not charge a restocking fee. Any returns thereafter will be
subject to a 10% restocking charge.
Products purchased through our website may be returned through our website or at our store. Give us a
call or send an email and one of our associates can help you out.
We’ll ask that you remove your Apple ID or Google and Samsung accounts from the phone. Once that’s
done, we’ll pass along a prepaid return label that you can use to send your device back for free within
Canada.
Once we receive your phone, we’ll process your return and issue your refund or send your replacement
as soon as possible. We typically process returns within 2-3 business days.
All products must be returned in the same condition as received. Our 60-day warranty does not cover
accidental, physical, or liquid damage to a device. We cannot accept returns for devices that have been
damaged in any way. If you’d like us to assist with an out of warranty repair, we can provide you with a
repair quote or local repair recommendations.