How ShopTechGenius.ca Protects Your Purchase – Warranty, Quality, and Support
When you buy a refurbished device, you deserve the same peace of mind as someone
purchasing brand new — maybe even more. At ShopTechGenius.ca, we believe that quality tech shouldn’t come with uncertainty. That’s why every device we sell comes backed by a
promise of warranty coverage, trusted quality, and lifetime support from our certified team.
Here’s how we make sure every purchase you make with us is safe, reliable, and worry-free.
1. Certified Quality You Can Trust
Before a device ever appears on ShopTechGenius.ca, it goes through a rigorous multi-step
inspection and refurbishment process at one of our certified facilities.
Our technicians — trained and certified by Tech Genius, one of Canada’s leading repair and electronics service providers — test, repair, and verify every detail of each device. That means no shortcuts, no guesswork, and no surprises.
Each smartphone, laptop, tablet, or accessory is inspected for:
● Battery performance and health
● Screen quality, brightness, and touch sensitivity
● Connectivity (Wi-Fi, Bluetooth, ports, and signal strength)
● Camera functionality and sound quality
● Physical appearance and cleanliness
We use only genuine or OEM-grade replacement parts that meet or exceed manufacturer
standards. Devices that don’t pass our strict inspection process simply don’t make it to the store. When you order from ShopTechGenius.ca, you’re not getting a used device — you’re getting a certified refurbished device restored to perform like new.
2. Every Purchase Is Backed by Warranty
We know that even with the best testing, customers want extra assurance — and we deliver it.
Every product sold on ShopTechGenius.ca includes a warranty covering both parts and
labour for a set period (typically 90 to 180 days, depending on the product).
That means if your refurbished device experiences any hardware issue or manufacturing defect within the warranty period, we’ll repair or replace it at no additional cost.
Our warranty gives you the same sense of confidence you’d expect from a new purchase— without the hefty price tag. And because we handle everything in-house through Tech Genius locations, you never have to deal with third-party warranty providers or confusing claim processes. Just bring your device to your nearest Tech Genius store or contact our online support team, and we’ll handle the rest.
3. Lifetime Support from Real Technicians
We don’t believe in one-time transactions — we believe in long-term relationships with our customers.
When you buy from ShopTechGenius.ca, you gain access to lifetime tech support from our
dedicated repair and customer service teams. That means even after your warranty period
ends, we’ll still be here to help with:
● Troubleshooting and performance questions
● Software updates and optimization
● Maintenance advice for extending device lifespan
● Accessory recommendations to protect your investment
Whether you prefer in-person service or online help, our team is always ready to assist. Your satisfaction doesn’t end at checkout — it’s part of our ongoing commitment to customer care.
4. Transparent Grading for Every Device
We believe honesty builds trust. That’s why every product on ShopTechGenius.ca is clearly
graded so you know exactly what you’re getting.
We use an A–C grade system to describe cosmetic condition, while ensuring all devices meet the same performance standards.
● Grade A: Like-new condition, minimal to no signs of use.
● Grade B: Light cosmetic wear, fully functional and tested.
● Grade C: Moderate signs of use, great option for budget-conscious buyers.
No matter the grade, all devices are fully functional, tested, and covered under warranty. We make sure you get both transparency and value in every purchase.
5. Secure Packaging and Safe Delivery
Your trust doesn’t stop when you click “buy.” Each order is safely packaged, protected during shipping, and tracked from our facility to your doorstep.
Devices are sanitized, sealed, and boxed securely with quality packaging materials. We partner with trusted carriers to ensure fast and reliable delivery across Canada — and if any issue arises during shipping, our support team is always ready to help.
6. Sustainable Shopping that Feels Good
Every refurbished purchase helps reduce e-waste and supports a more sustainable future. By choosing a certified refurbished device, you’re keeping electronics out of landfills and helping conserve valuable materials.
At ShopTechGenius.ca, we don’t just protect your purchase — we protect the planet too. Our team follows eco-friendly practices, from recycling parts responsibly to reusing packaging wherever possible.
7. The ShopTechGenius.ca Guarantee
When you shop with us, you’re choosing:
Certified refurbished quality that meets manufacturer standards.
Comprehensive warranty protection for peace of mind.
Ongoing customer support from Canada’s trusted tech repair experts.
Sustainable shopping that benefits both you and the environment.
Whether you’re buying a refurbished iPhone, MacBook, tablet, or gaming console, your purchase is backed by real people who care — not just about your device, but about your experience.
Final Thoughts: Quality You Can Count On
Refurbished doesn’t mean risky — not when you buy from ShopTechGenius.ca. We combine the expertise of Tech Genius technicians, premium-quality parts, and dedicated after-sales support to give you the confidence to shop smarter.
So go ahead — find your next device at ShopTechGenius.ca, where quality, warranty, and care come standard with every purchase.